Our growing company is currently seeking for a Customer Success Representative to join us at our office in Vancouver, Washington. The Customer Success Representative will support a project of Trend Capital, known as Bloom. Bloom is one of the most robust all-in-one CRM’s designed to get rid of boring admin work in the life of a freelancer. Using Bloom, freelancers and contractors can create a website portfolio, schedule clients, book projects, send invoices, sign contracts, and much more. The successful candidate will have 2 years of experience in a related field. If you feel like you are the right fit for this role, you need to apply today! 


Duties and Responsibilities:

  • Respond to customer queries in a timely and positive manner
  • Write clear and effective support articles
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or writing bug tickets)
  • Work closely with development team to triage and fix reported defects
  • Share feature requests and effective workarounds with team members
  • Follow up with customers to ensure their technical issues are resolved
  • Work closely with Product to define, build, test, and deliver new features


Requirements and Qualifications:

  • 2+ years of experience in a Customer Support/Success role
  • Familiarity with CRM systems and practices is a plus
  • Great time management and organizational skills
  • Excellent communication and problem solving skills
  • Ability to multitask
  • Patience when handling tough cases
  • Bachelors degree (or equivalent demonstrated work experience)


If you feel like you are the right fit with the right experience for this job, we encourage you to apply! Our company offers great benefits: full healthcare package (medical, dental, vision, life), catered lunch, coffee, tea and snacks, Bonusly points, paid parking, well-equipped and fun office space, competitive pay, and much more! Anyone who joins our team will have a great potential for career and personal growth. For more information about our company please visit www.trendcapital.com.

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