Client Relations Manager

ABOUT THIS JOB

We’re looking for a proactive Client Relations Manager to join our team at Trend Capital where relationships are our top priority. 

Ideal candidates will have a passion for communication, curiosity, and an open mind, with a drive to provide exceptional results. Maintaining our client accounts and helping spot business opportunities in current and potential relationships is an integral part of this role. An appetite to grow, ask questions, and expand business development skills is essential. Humility and a strong work ethic will set you apart. Being comfortable working with spreadsheets, pivot tables, and multiple performance dashboards will ensure success in this role. If that’s you, join us!

 CLIENT RELATIONS MANAGER RESPONSIBILITIES 

• Point of contact in most matters relating to client concerns, needs and campaign optimizations

• Maintain accurate records of workflow changes 

• Verifying client payments and working with accounting to resolve any payment issues 

• Understand the Lead Generation and performance marketing industry 

• Manage and grow assigned client accounts 

• Make data-driven recommendations to internal and external stakeholders

• Work with internal teams to meet goals and increase profitability

• Work with the client relations team on product management and development 

• Analyze client performance KPI data 

• Being proactive about API malfunctions while working closely with the developers team to address those concerns 

• Having weekly, monthly, quarterly, etc client meetings to discuss state of accounts 

• Creating quarterly and annual reports for each client assigned 

REQUIRED KNOWLEDGE & SKILLS

• 2+ years experience in Client Relations or Account Management roles

• Bachelor’s degree in Business or Communications preferred

• Energetic, proactive and tenacious

• Highly organized

• Ability to handle multiple tasks in a fast-paced environment

• Team oriented but can be a independent player

• Comfortable with Macs

• Ability to understand technical concepts and marketing techniques 

• Proficient in Google Apps and Microsoft Excel 

• Previous Canva experience 

• Experience with Customer Relationship Management software a plus

• Excellent interpersonal, verbal and written communication skills

Our company offers great benefits: full healthcare package (medical, dental, vision, life), 401k with a company match, flexible schedule, catered lunch, coffee, tea and snacks, paid parking, competitive pay, and much more! Anyone who joins our team will have great potential for career and personal growth. For more information about our company please visit https://trendcapital.com/.