Business Operations Manager

ABOUT THIS JOB

The Business Operations Manager is the operational backbone of our partnerships team — owning the systems, processes, and cross-functional coordination that keep our business running efficiently and growing sustainably. You’ll ensure client campaigns are built for success from day one, operating smoothly, compliantly, and with strong performance outcomes.

In this role, you’ll turn data into insights, insights into decisions, and decisions into action. You’ll work across teams to align strategy with execution, solve problems before they escalate, and continuously optimize how we operate.

You’ll act as the operational partner to the VP of Strategic Partnerships — helping the department run at peak effectiveness through process development, project coordination, and proactive operational support.

This role is perfect for someone who loves building order out of complexity, thrives in a fast-paced, data-driven environment, and naturally steps into an “owner” mindset. If you often find yourself asking “How do we make this better?” — you’ll excel here.

RESPONSIBILITIES 

• Manage the backend onboarding process for new client campaigns.

• Oversee compliance workflows, ensuring all campaigns meet client, legal, and regulatory standards.

• Monitor pacing, budgets, and performance metrics to identify issues or optimization opportunities.

• Analyze daily, weekly, and monthly data to support internal decision-making.

• Partner with internal teams to refine campaigns and align with KPIs.

• Identify and implement process improvements that reduce operational risks or inefficiencies.

• Coordinate with accounting to resolve billing and accounts payable discrepancies.

• Support the VP of Strategic Partnerships by:

  • Managing department operations (CRM, project management tools, documentation).

  • Creating SOPs and training resources.

  • Coordinating cross-functional meetings.

  • Assisting with quarterly planning, forecasting, and special initiatives.

    
    

REQUIRED KNOWLEDGE & SKILL

• Bachelor’s degree in Business, Marketing, Economics, Finance, Data Analytics, or a related field.

• 2–4 years of experience in business operations, business analysis, or marketing operations (lead-gen experience a plus).

• Strong analytical skills with the ability to interpret data and translate it into actionable insights.

• Proficient with Excel (pivot tables, advanced formulas) and comfortable with BI tools like Looker or Tableau.

• Excellent communication skills with the ability to simplify complex information for cross-functional teams and executives.

• Demonstrated success improving systems, workflows, or operational efficiency.

• Experience with CRM or campaign management tools (e.g., Salesforce, Copper).

• Highly organized, detail-oriented, and adaptable — with a track record of taking initiative and driving results.

Our company offers great benefits: full healthcare package (medical, dental, vision, life), 401k with a company match, catered lunch, coffee, tea and snacks, paid parking, competitive pay, and much more! Anyone who joins our team will have great potential for career and personal growth.

For more information about our company please visit https://trendcapital.com/.Ma